Finance Forum Germany – Bank & IT - Wegbereiter des Wandels
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Sales Support & Advisory Services

 

 

BUSINESS EXCELLENCE

  • PREPARATION OF INVESTMENT
    PROPOSALS
  • PORTFOLIO BUILDER
  • LONG-TERM FINANCIAL PLANNING
  • ADVISORY PROCESS WITH
    APPROPRIATENESS CHECK
  • LEGALLY COMPLIANT PROTOCOLS
  • RECOMMENDATION LISTS
  • SALES SUPPORT

Sales Support and Advisory Services

This module was designed specifically for sales support in the area of wealth management. The aim is to strengthen both the strategic acquisition of new clients as well as the maintenance of long term client relationships. There is access to all relevant client data directly from the pre-defined business process, to offer the possibility of an individualized client service.


Creation of Investment Proposals

The creation of the Investment Proposal is based on a standardized process that enables the advisor to immediately create high-quality investment proposals that are client specific and adjusted to the particular market situation. In combination with the investment guidelines for virtual portfolios and existing portfolio-/ composite structures, individual advisory services can be extended through the Portfolio Builder. The resulting package can be accompanied by appropriate product and bank-related information. Furthermore, the investment proposal can be authorized by an adaptable approval process.


The Advisory Process

During an investment consultation with a client the advisor is being guided by the Advisory Process. In most cases there is a selection of predefined options to choose from. The process can at any time be paused and then continued by another advisor at that respective point at a later stage.

The Appropriateness Check is to ensure consistency with the recommendation of the portfolio investment guidelines and with the client´s individual preferences. This is based on a "what if" analysis and illustrates, prior to the execution of the order, the suitability of the recommendation of the desired instrument for the client. The advisory protocol is generated automatically based on the recommendation. In addition, the corresponding product information is attached to the protocol.


Legally Compliant Protocol

The follow-up to the client`s notice of the protocol is performed fully automatically, based on the given outbound channel. A return process monitors the input, e.g. the signed note of the protocol or a download from the post box of the client.

By using Activity Monitoring all active processes are subject to a permanent control with respect to agreed service levels.


Long-term Financial Planning

Financial Planning offers a systematic, process driven planning tool, assisting the advisor to describe the financial goals of the client and the route to achieving optimal goals by taking both the initial position as well as external constraints into account. The planning process encompasses pensions and early retirement planning as well as future education of children and in addition the planning of major investments (real estate acquisition, et.al.).